George M. Cutrell - Centreville VA James Healy - Brookeville MD William C. Holford - Colorado Springs CO Dennis L. Maino - Colorado Springs CO Michael J. O'Connor - Monument CO Milton A. Steiner - Colorado Springs CO
Assignee:
MCI Communications Corporation - Washington DC
International Classification:
H02H 305
US Classification:
714 47
Abstract:
A system and method for reporting, directly to a customer, conditions of telecommunications services to which the customer subscribes. The system includes a server for collecting fault information from the telecommunications network management system and a customer workstation for viewing the information. The customer can use the workstation to define a view of the data he wishes to receive. The server builds reports using the view, and provides the reports to the customer.