MS Access Programming • Outlook • Word • Excel • PowerPoint • SQL Server • Team Foundation Server • Internet Explorer • SharePoint • Visio • SysAid • Epicor • Jira.
Interests
Https • Children • Skiing • Environment • Photography • Hiking • Camping • Science and Technology • Gl/Photos/Tk59Dqbhthcxmsts7 • Goo • Travel • Animal Welfare • Health
Surveygizmo Jul 2014 - Aug 2016
Customer Support Supervisor
Surveygizmo Jul 2014 - Aug 2016
Customer Support Escalation Team
Surveygizmo Apr 2013 - Jul 2014
Technical Support Analyst
Reed Group May 2011 - Feb 2013
Data and Business Analyst
Reed Group Nov 2007 - May 2011
Account Manager and Production Support Team Lead
Education:
University of Colorado Boulder 1991 - 1993
Skills:
Customer Service Troubleshooting Customer Support Saas Technical Support Requirements Gathering Scheduling Web Chat Cascading Style Sheets Process Improvement Quality Assurance Javascript Zendesk Integration Executing Events Agile Methodologies Salesforce.com Training Microsoft Excel Project Planning Visio Software Implementation Business Intelligence Business Analysis Data Analysis Crm Project Management Software Installation Technical Documentation Epicor Management Technical Translation Inventory Analysis Databases Program Management Microsoft Access Travel Arrangements Ssrs Microsoft Sql Server Database Administration Systems Analysis Analysis Database Design Sharepoint Xml Requirements Analysis Testing Business Requirements Scrum Access
Interests:
Https Children Skiing Environment Photography Hiking Camping Science and Technology Gl/Photos/Tk59Dqbhthcxmsts7 Goo Travel Animal Welfare Health
2011 to 2000 Business/Data AnalystReed Group Westminster, CO 2007 to 2011 Account Manager and Production Support Team LeadReed Group Westminster, CO 2000 to 2007 Production Support Analyst and Technical Trainer
Skills:
MS Access Programming, Outlook, Word, Excel, PowerPoint, SQL Server, Team Foundation Server, Internet Explorer, SharePoint, Visio, SysAid, Epicor, Jira.
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