Verizon Wireless
Manager, Customer Service Reporting & Analytics
Education:
Portland State University
Bachelors, Bachelor of Arts, Business Administration, Communication, Communications
Skills:
Wireless Telecommunications Customer Experience Team Leadership Customer Satisfaction Management Customer Retention Leadership Vendor Management Call Centers Project Management Customer Service Strategic Planning Microsoft Office Cross Functional Team Leadership Team Building Process Improvement Speech Analytics Data Analysis Mobile Devices Voip Account Management Net Promoter Score Wireless Technologies Performance Management Training Root Cause Analysis Business Strategy Mobile Communications Product Management Stakeholder Management Contact Centers Compliance Management Lte Web Chat Product Launch Production Planning Sharepoint Post Production Social Media Broadband Ip Umts Gsm Business Process Improvement Operations Management Conflict Resolution Quality Assurance Cisco Technologies
Interests:
Children Education
Certifications:
Verint Systems Certified Net Promoter Score (Nps) Http://Www.verint.com/ Http://Www.satmetrix.com/Nps-S...
Youtube
Hayley Marsten - Wendy *OFFICIAL MUSIC VIDEO*
Director - Duncan Toombs Crew: The Filmery - Brock Daubert and James F...
Duration:
4m 13s
Let's Draw Fireworks over a Ferry! (and make ...
DrawTogether with WendyMac is a 30-minute live drawing class for kids ...
Duration:
32m 12s
Wendy Short Bartie on the critical leadership...
In this episode of Let Go & Lead, Maril talks with Wendy Short Bartie,...
Duration:
2m 7s
A Moment With Wendy Mitchell | Journalist, Mo...
"The March du Film is great because you've got everybody from the busi...
Duration:
1m 17s
Wendy Short Bartie on what leaders need to le...
In this episode of Let Go & Lead, Maril talks with Wendy Short Bartie,...
Duration:
1m 52s
Faculty Spotlight: Wendy Schrobilgen (Departm...
Dr. Wendy Schrobilgen from the Department of Linguistics and Languages.
Duration:
2m 30s
Wendy Short Bartie on mentorship and growing ...
In this episode of Let Go & Lead, Maril talks with Wendy Short Bartie,...