Pioneer Natural Resources Company Oct 2018 - May 2019
It Supervisor I
Four Winds Consulting Jul 2016 - Jan 2018
Technical Trainer and Consultant
Kace Nov 2013 - Jul 2016
Customer Technical Trainer
Instaff Mar 2012 - Nov 2012
Information Technology Managerit and Help Desk Service Manager
Texas Woman's University Oct 2011 - Mar 2012
Technical Support Analyst Ii
Education:
Collin College 2012 - 2018
Associates, Associate of Arts, Information Systems, Cybersecurity
Collin College 2016
Skills:
Networking Troubleshooting Computer Hardware Project Management Security Windows Server Management Itil Software Documentation Vendor Management System Administration Leadership Network Administration Active Directory Customer Service It Service Management Databases It Management Process Improvement Project Planning Operating Systems Vmware Technical Training Technical Presentations Team Building Business Process Improvement Microsoft Technologies Windows 7 Migration Apple Os Macintosh Imaging Technical Documentation Windows Imaging Desktop Deployment Servicenow
Languages:
English
Certifications:
Dell Diagnostic Engineer Training (Ddet) Customer Service: Serving Internal Customers Techdirect 1000 Client Foundation 2017
Mar 2012 to Present IT ManagerTexas Woman's University Denton, TX Sep 2011 to Mar 2012 Technical Support Analyst IIAltair Global Relocation Plano, TX May 2008 to Sep 2011 Network AdministratorLending.com Dallas, TX Apr 2007 to Mar 2008 Network Administrator/Support TechnicianComputer Sciences Corporation Plano, TX Jun 2003 to Mar 2007 Field Services AssociateMarconi Communications Richardson, TX May 1999 to May 2003 PC Support AnalystAndersen Consulting Dallas, TX Dec 1997 to Apr 1999 Help Desk AnalystNational Tech Team Fort Worth, TX Aug 1997 to Dec 1997 Help Desk Support Agent
Education:
Collin College Frisco, TX 2012 to 2013 Information Systems Cybersecurity