Skills:
Experienced in using routine office equipment: fax machines, copiers, scanners, typewriters, multi-line business phones, office computers, printers, and other peripherals. Technically skilled as a data entry specialist, relied upon to update sensitive and highly used community databases, such as the database used to create the Indianapolis Rainbow Book (United Way) and the Indianapolis Referral Network (Marion County Public Library). Able to use typical business office computer applications, such as Microsoft Word, Excel, and related programs. Know how to generate typical business forms and correspondence, type reports and memos, manage alphanumeric filing systems, and handle in-take and registration responsibilities. CUSTOMER SERVICE Skilled to manage front desk reception duties: answer telephone and give information to callers, take messages, or transfer calls to appropriate staff. Also skilled to open incoming mail, route mail to appropriate individuals, and answer routine correspondence. Trusted to receive orders from customers by phone, determine charges for services, record accurate order information and process check or credit card payments. Able to resolve billing or service complaints or refer customer grievances to designated departments for investigation and resolution. Possess warm and friendly professional manner that puts customers and patients at ease and easily secures cooperation. Able to help customers and patients complete registration and information forms to secure accurate information. Able to prepare change of address records or to modify customer information in order to update electronic or paper databases. PATIENT CARE SKILLS Have trained and worked as a professional CNA. Experienced in providing professional and compassionate care for both nursing home and home-care patients. Able to assist patients with range of motion exercises, provide ADL care, operate Hoyer Lifts, transport patients, provide personal care, assist patients during mealtimes, train patients in the use of medical safety devices, and execute universal precautions and aseptic practice to prevent injuries and avoid cross contamination. Responsible for providing long-term care for disabled and elderly patients. Skilled in caring for patients suffering form memory problems, dementia, developmental disabilities, and other conditions requiring round-the-clock nursing care. Skilled in cleaning and maintaining patient rooms and lavatories, protecting patients from the risk of infection and illness by following aseptic practice. Also able change bed linens, dispose of biohazards and sharps safely, and launder linens and gowns to hospital standards.