Suzanne L Jordan

US Patent:

6968312, Nov 22, 2005

Filed:

Aug 3, 2000

Appl. No.:

09/632341

Inventors:

Suzanne M. Jordan - Dallas TX, US
Patrick W. McMahon - Erie PA, US
David B. McNeill - Raleigh NC, US
Nora M. Panlilio-Yap - Ellicott City MD, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06F017/60

US Classification:

705 7, 705 11

Abstract:

An IT measurement system is aligned with the IT organization's business goals by examining the IT organization's current state-of-affairs with respect to measurement and analyzing how it maps to a proposed measurement model. To ensure the viability of the proposed measurement model, the IT organization and measurement processes it employs are structured to naturally support the collection, analysis, reporting, and use of the measurements in the proposed model. The measurement model and associated techniques work from a top-down approach, starting with the goals of the organization, identifying appropriate behaviors and finally associating measures that will empirically demonstrate achievement of the behaviors. In addition, algorithms for prioritization are executed to ensure that the best fitting measures are selected in the final measurement model.

Author:

Suzanne Britt Jordan

ISBN #:

0809253526