Customer Service • Management • Leadership • Strategic Planning • Social Media • Call Centers • Fundraising • Public Policy • Staff Development • Linguistics • Small Business • Operations Management • Program Management • Coaching • Training
Window Nation
Director of Call Center
Captel Jul 2006 - Feb 2014
Call Center and Operations Manager
Education:
University of Baltimore 2007 - 2009
Masters, Public Policy, Public Administration
University of Maryland Baltimore County 2002 - 2006
Bachelors, Bachelor of Arts, Economics, Political Science and Government, Political Science, Government
Skills:
Customer Service Management Leadership Strategic Planning Social Media Call Centers Fundraising Public Policy Staff Development Linguistics Small Business Operations Management Program Management Coaching Training