308 Princess Ave, Wilmington, DE 19803 • 3024785907
26 Printz Dr, Bear, DE 19701 • 3028383527 • 3028386178
Newark, DE
Work
Company:
Fiserv
Aug 2019
Position:
Global incident manager
Education
Degree:
Bachelors, Bachelor of Arts, Bachelor of Arts In Business Administration
School / High School:
University of Delaware
Skills
Itil • Process Improvement • Customer Relations • Documentation • It Service Management • Microsoft Office • Customer Service • Service Management • Call Center • Troubleshooting • Team Leadership • Incident Management • Desktop Support • It Management • System Administration • Customer Satisfaction • It Operations • Software Documentation • Disaster Recovery • Service Desk • Call Centers • Technical Support • Problem Management
Fiserv
Global Incident Manager
First Data Corporation
Global Incident Manager
Capital One Mar 2013 - Jan 2018
Senior Platform Engineer
Ing Feb 1, 2011 - Mar 1, 2013
Lead System Analyst
Ing Feb 2008 - Feb 2011
Service Desk and System Access Team Lead
Education:
University of Delaware
Bachelors, Bachelor of Arts, Bachelor of Arts In Business Administration
Skills:
Itil Process Improvement Customer Relations Documentation It Service Management Microsoft Office Customer Service Service Management Call Center Troubleshooting Team Leadership Incident Management Desktop Support It Management System Administration Customer Satisfaction It Operations Software Documentation Disaster Recovery Service Desk Call Centers Technical Support Problem Management
Certifications:
Support Center Manager Itil V3 Foundations Hdi Loyalist Exams
Youtube
Jerma pres Kelvin Scott - Just One Day (Hed K...
MINISTRY OF SOUND RADIO HED KANDI SATURDAY WITH DES PAUL Rip 4th Dec. ...
Category:
Music
Uploaded:
09 Dec, 2010
Duration:
6m 30s
Alex Gaudino Ft Shena: 50 FREE Clubland Ringt...
wizurl.com - Get 50 FREE Clubland Ringtones - wizurl.com - Already a c...
Category:
Music
Uploaded:
03 Dec, 2009
Duration:
1m 45s
Destination Calabria (Nari & Milani Club Mix)...
Dedicado a todas minhas Fans no: ORKUT, MEADD, YOUTUBE............ Sc...
Category:
Music
Uploaded:
14 Nov, 2009
Duration:
6m 6s
alex gaudino - watch out vs. bootyluv - somek...
mash up
Category:
Music
Uploaded:
24 Jul, 2009
Duration:
3m 31s
THE BELLS: Hogmanay (Scottish New Years Eve) ...
I DEDICATE this video to SCOTT my Scottish friend from Paisley - whom ...
Category:
Film & Animation
Uploaded:
01 Jan, 2009
Duration:
4m 17s
Bingo Players feat. Tony Scott - Devotion (Ex...
New vocal version of Devotion. Vocal by Tony Scott. Download Here: bit...
Category:
Music
Uploaded:
02 Dec, 2009
Duration:
7m 5s
The Best Techno/Club/Tran... Music 3
TRACK LIST: 1. DJ BassRocker - Nu Ska Ni F Hr Gott Folk 2. DJ Scott E ...
Category:
Music
Uploaded:
23 Jan, 2009
Duration:
9m 59s
Best House Music 2008 - Alex Gaudino - Watch ...
Guardate questo video vi piacer.. Alex Gaudino Ft Shena "Watch Out" Co...