Sandra Jane Abramson

US Patent:

7680260, Mar 16, 2010

Filed:

May 3, 2005

Appl. No.:

11/120781

Inventors:

Sandra R. Abramson - Freehold NJ, US
Stephen M. Milton - Freehold NJ, US

Assignee:

Avaya Inc. - Basking Ridge NJ

International Classification:

H04M 3/42

US Classification:

37921102, 37921201, 379 8825

Abstract:

An apparatus and method are disclosed that enable a private branch exchange to determine that a voice mail system has answered a call, without some of the disadvantages in the prior art. The private branch exchange—or, generally-speaking, a data-processing system—infers that the voice mail system has answered a call by timing key events or by noting some of indications that are received from another system, or both. Subsequently, the private branch exchange drops the voice mail system from the call, thereby minimizing the non-enterprise voice mail system's handling of calls that are originated to an on-premises terminal.

US Patent:

7720218, May 18, 2010

Filed:

Mar 30, 2007

Appl. No.:

11/694666

Inventors:

Sandra R. Abramson - Freehold NJ, US
James Farber - Rumson NJ, US

Assignee:

Avaya Inc. - Basking Ridge NJ

International Classification:

H04M 1/00
H04M 9/00

US Classification:

37942803, 37943306

Abstract:

A user interface, telephony device, and method for managing user control settings associated with a telephony device is described. The user interface displays a label array on a display device of the telephony device. The label array includes at least one row of labels, each representing a discrete function or feature associated with the telephony device. A button array is provided in the vicinity of the display device. The button array includes a corresponding row or rows of buttons, each button representing a discrete function or feature for the telephony device and corresponding to a label within the label array. One or more buttons in the button array are selectively illuminated to indicate a status of one or more functions or features associated with one or more labels in the label array.

US Patent:

7751536, Jul 6, 2010

Filed:

Oct 7, 2005

Appl. No.:

11/245837

Inventors:

Sandra Rochelle Abramson - Freehold NJ, US
Chandra Mouli Ravipati - Thornton CO, US
Ryan Scott Wallach - Westminster CO, US
Peter Andrew Mataga - Sparta NJ, US

Assignee:

Avaya Inc. - Basking Ridge NJ

International Classification:

H04M 1/64

US Classification:

379 8817, 370354

Abstract:

In one embodiment, a communication device includes an outgoing call alerting agent that (i) detects that a communication device has entered an off-hook state and that a first line appearance has been selected by a user for an outgoing call, (ii) forwards a first call setup message to a third party call controller, the call setup message including a request to reserve the first line appearance for the outgoing call, and (iii) thereafter collects a set of digits dialed by the user for the outgoing call and provides the collected set of digits to the third party call controller.

US Patent:

7864761, Jan 4, 2011

Filed:

Feb 4, 2005

Appl. No.:

11/051732

Inventors:

Sandra R. Abramson - Freehold NJ, US
Vincent A. Illuzzi - Toms River NJ, US
Jatin Patel - Union City NJ, US
Rituraj Sinha - West Orange NJ, US
John W. Soltes - Ocean Township NJ, US

Assignee:

Avaya Inc. - Basking Ridge NJ

International Classification:

H04L 12/56

US Classification:

370389, 709206, 709219, 455419, 455466, 4555501, 713170, 726 23

Abstract:

A method and apparatus are disclosed that enable a telecommunications terminal to securely receive unsolicited content from applications that are external to the terminal. In particular, the present invention enables the terminal to control the interaction with external applications by using a secure, two-task process. In the two-task process of the present invention, the execution of the second task is based on verifying the trustworthiness of address information that is provided in the first task. This is in contrast to a one-task process, in which an untrustworthy server that provides content might hide its own address by substituting a legitimate address.

US Patent:

7885399, Feb 8, 2011

Filed:

Jul 19, 2007

Appl. No.:

11/780127

Inventors:

Sandra R. Abramson - Freehold NJ, US
Stephen M. Milton - Freehold NJ, US
William Joseph Toth - Ocean NJ, US

Assignee:

Avaya Inc. - Basking Ridge NJ

International Classification:

H04M 7/00
H04M 3/42

US Classification:

379225, 37920702

Abstract:

A method and apparatus are disclosed for routing calls over an organization's private network of private branch exchanges. In particular, when a member of the organization (e. g. , an employee, etc. ) places a call from his or her affiliated off-premises telecommunications terminal (e. g. , cell phone, etc. ), the call is automatically routed to its destination through at least a portion of the private network of private branch exchanges when doing so reduces the cost of the call. In the illustrative embodiment, the call routing is performed automatically and transparently via software on the affiliated terminals (i. e. , employees' cell phones) and on the organization's private branch exchanges.

US Patent:

7920685, Apr 5, 2011

Filed:

Nov 27, 2006

Appl. No.:

11/563674

Inventors:

Sandra R. Abramson - Freehold NJ, US
Stephen M. Milton - Freehold NJ, US

Assignee:

Avaya Inc. - Basking Ridge NJ

International Classification:

H04M 3/42
H04M 1/57

US Classification:

37920101, 37920715, 4554141

Abstract:

A telecommunications system is disclosed that enables a user to pair a desk set that is an extension of a private-branch exchange with a cell phone that is accessible via the Public Switched Telephone Network. One feature of the telecommunications system enables a call that is directed to the user's desk set to be automatically forwarded to the user's cell phone. This is advantageous to the user because it provides the illusion to the caller that the user is physically in his or her office when they are not necessarily there. A similar feature also provides the illusion when a third party initiates a call that connects the user's cell phone to a called party. Such a third party includes a computer telephony application in a telephone telemarketing center, which automatically places many outgoing telephone calls.

US Patent:

7974395, Jul 5, 2011

Filed:

Sep 28, 2005

Appl. No.:

11/237537

Inventors:

Sandra R. Abramson - Freehold NJ, US
Stephen M. Milton - Freehold NJ, US

Assignee:

Avaya Inc. - Basking Ridge NJ

International Classification:

H04M 17/00
H04M 15/00

US Classification:

379145, 37911414, 37914403

Abstract:

An apparatus and method are disclosed that enables detecting the spoofing of a telephone number. To validate the identity of a calling terminal, some techniques in the prior art rely on exchanging data that only the legitimate calling system and the called system know about. In contrast, the illustrative embodiment of the present invention validates the identity of the calling terminal by assessing characteristics other than the calling terminal's telephone number, such as the telephone type and the signaling protocol. By using characteristics other than telephone number to validate the identity, the data-processing system of the illustrative embodiment makes it more difficult to spoof a legitimate telephone's number.

US Patent:

7983148, Jul 19, 2011

Filed:

Jul 12, 2004

Appl. No.:

10/890486

Inventors:

Sandra R. Abramson - Freehold NJ, US
David L. Chavez - Thornton CO, US
Stephen M. Milton - Freehold NJ, US
Albert D. Pessot - Boulder CO, US
Emil F. Stefanacci - Freehold NJ, US

Assignee:

Avaya Inc. - Basking Ridge NJ

International Classification:

G06F 11/00
G01R 31/08
G08C 15/00
H04J 1/16
H04J 3/14
H04L 1/00
H04L 12/26

US Classification:

370217, 370237

Abstract:

An enterprise network is provided that includes a plurality of internal terminals corresponding to a plurality of subscribers and a network reconfiguration agent operable to (a) determine that at least one of a requested connection to a first terminal - associated with a subscriber and a connected communication with the first terminal - will have and/or has an undesirable grade of service and (b) in response thereto, perform at least one of the following operations: (i) direct the requested connection or connected communication to a second terminal associated with the subscriber; and (ii) change the communication path for the requested connection or connected communication from a first communication path comprising a first network but not a second network to a second communication path comprising the second network but not the first network.