Firstsource Advantage Colorado Springs, CO Nov 2010 to Jul 2012 Customer Service Representative Debt CollectionFirstsource Advantage Colorado Springs, CO Nov 2010 to Jul 2012 Nov. 2010 July 2012 Customer Service Representative Firstsource AdvantageVozzcom, Inc. Colorado Springs, CO Nov 2007 to Nov 2010 Nov. 2007 Nov. 2010 Customer Field Collections Vozzcom, Inc.United States Postal Service Colorado Springs, CO Jan 1989 to Oct 2002 1989 2002 Realtor CRS, GRI
Education:
Adams City High School Commerce City, CO 1967 to 1970 High School Diploma in all required subjects and automotive vocational studies
Skills:
Answer phones and respond to customer requests in courteous and professional manner.<br/>Provide customers with product and service information. <br/>Identify, research, and resolve customer issues using available resources. <br/>Escalate customer inquiries and issues when not able to resolve. <br/>Update credit card information and process payments. <br/>Research billing and payment issues. <br/>Review account history and activity with customers.