Faneuil inc since 2010
Contract Center - Senior Quality Analyst
Fleet One 2011 - 2011
Customer Service Supervisor
T-Mobile 2002 - 2010
Customer Service Coach
Gal-Tar Roofing 1999 - 2001
Roof installer
United States Marine Corps 1995 - 1999
Administrative, Training, Career Planning Department Chief
Education:
Lemoore High School 1991 - 1995
Skills:
Training Process Improvement Call Centers Team Building Customer Satisfaction Leadership Software Documentation Coaching Business Process Improvement Management Customer Experience Call Center Performance Management Operations Management Customer Retention Program Management Recruiting Contact Centers
Oct 2010 to Present Contract Center - Senior Quality AnalystT-Mobile USA Nashville, TN Jan 2002 to Jan 2010 Customer Service CoachUnited States Marine Corps Camp Pendleton, CA Aug 1995 to Sep 1999 Training, Administrative, and Career Planning Departmental Manager
Skills:
Trending, Escalation Resolution, Call Center Operations Management, Customer Satisfaction Enhancement, Front Line Coaching & Motivation, Productivity Improvement, Team Building, Trainer, Intra Office Communications, Multi-tasking