Ranjithkumar R Palanichamy

US Patent:

20130263287, Oct 3, 2013

Filed:

Mar 15, 2013

Appl. No.:

13/842483

Inventors:

Ranjithkumar Palanichamy - Piscataway NJ, US
Deepak Gonsalves - Bridgewater NJ, US
Artun Kutchuk - La Jolla CA, US

Assignee:

AETHERPAL INC. - South Plainfield NJ

International Classification:

G06F 21/62

US Classification:

726 30

Abstract:

A method of implementing access restrictions on mobile devices during a remote control session Network based restrictions; User controlled restrictions, or User controlled access list restrictions. A remote support technician connects to a mobile device to perform remote access to the mobile device. As part of the remote control session a policy can be pushed to the device that would have a list of applications that would need to be allowed by the user to be shared with remote technician. Alternatively no policy is pushed and the user must allow remote support technician access.

US Patent:

20130262935, Oct 3, 2013

Filed:

Mar 15, 2013

Appl. No.:

13/841877

Inventors:

Ranjithkumar Palanichamy - Piscataway NJ, US
Calvin Charles - Piscataway NJ, US

Assignee:

AETHERPAL INC. - South Plainfield NJ

International Classification:

G06F 11/34

US Classification:

714 39

Abstract:

Disclosed is a method of updating Care knowledgebase for specific device models with identification of common device problem types and possible corrective actions for specific mobile device models based on the actions performed by the CSR remotely on the device or by the end user on the device during remote control session.

US Patent:

20160029216, Jan 28, 2016

Filed:

Jul 24, 2015

Appl. No.:

14/808567

Inventors:

- South Plainfield NJ, US
Calvin Charles - Piscataway NJ, US
Ranjithkumar Palanichamy - Woodbridge NJ, US
Ramesh Parmar - Scotch Plains NJ, US
Subramanyam Ayyalasomayajula - Kendall Park NJ, US
Pooja Chengappa - Edison NJ, US

Assignee:

AETHERPAL INC. - South Plainfield NJ

International Classification:

H04W 12/06
H04W 76/02
H04W 76/04
H04W 8/00

Abstract:

Described herein is a method for providing peer to peer remote control management between a helper and a beneficiary mobile device. The method includes registering, by the helper and beneficiary mobile devices, with a secure server. The helper mobile device authenticates with the secure server. The helper or the beneficiary mobile device perform discovery with respect to the other device. A trust relationship is established between the helper and beneficiary mobile devices by performing mutual authentication. An auto connection discovery process is performed to determine if the helper and the beneficiary mobile devices are on a same sub network. A peer to peer connection is established between the helper and the beneficiary mobile devices if the helper and the beneficiary mobile devices are on the same sub network and a secure server mediates between the helper and the beneficiary mobile devices if they are on different sub networks.

US Patent:

20140235203, Aug 21, 2014

Filed:

Feb 18, 2014

Appl. No.:

14/182514

Inventors:

- South Plainfield NJ, US
Ranjithkumar Palanichamy - Edison NJ, US
Subramanyam Ayyalasomayajula - Kendall Park NJ, US
Pooja Chengappa - Edison NJ, US
Ramesh Parmar - Scotch Plains NJ, US

Assignee:

AetherPal Inc. - South Plainfield NJ

International Classification:

H04W 12/04

US Classification:

455410

Abstract:

Disclosed is a system and method of allowing multiple customer support organizations to establish virtual mobile management sessions with a mobile device using a multi-persona client on the mobile device that does not have to reconfigured for each of the multiple customer support organizations.