Ramiro J Souto

Customer Service Representative

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Location:

St Petersburg, FL

Industry:

Medical Devices

Work:

Sterling Payment Technologies
Technical Support Representative
Fis Mar 2009 - Jun 2015
Client Product Support Representative I
Mar 2009 - Jun 2015
Customer Service Representative

Education:

Miami Senior High School
Miami Dade College
Associates, Electronics Florida International University
Bachelors, Bachelor of Science, Industrial Engineering

Skills:

Technical Support
Customer Service
Engineering
Spanish
English
Microsoft Office
Microsoft Excel
Project Management
Process Improvement
Strategic Planning
Management
Troubleshooting
Software Installation
Databases
Software Documentation
Business Process Improvement

Languages:

English
Spanish

Certifications:

Six Sigma Green Belt Certification
The Conference on Customer Service
License N/A
Institute of Industrial Engineers, License N/A
Skillpath, Inc, License N/A

Head Of It Marketing And Sales - Channel Engagement For North America

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Location:

Montclair, NJ

Industry:

Pharmaceuticals

Work:

Boehringer Ingelheim
Head of It Marketing and Sales - Channel Engagement For North America
Boehringer Ingelheim Jul 2014 - Dec 2016
Head of It Marketing and Sales - Channel Engagement For Latin America
Boehringer Ingelheim Feb 1, 2011 - Jul 1, 2014
Information Systems Pmo For the Ropu South America
Boehringer Ingelheim Jul 2012 - Jul 2014
Head of Service Delivery and Information Systems Pmo For the Ropu South America
Svs Jan 2007 - Jan 2011
Senior Csv Consultant - Latam It Sales Manager

Education:

Skills:

Pharmaceutical Industry
Project Management
Team Leadership
English
Program Management
Management
Project Planning
Computer System Validation
Erp
It Service Management
Sql
Gamp
Cross Functional Team Leadership
Pmo
Fluent English
Photography
Photoshop
Spanish
Analytical Reasoning
Disaster Recovery
Performance Improvement
Logistics
Business Process Improvement
Innovation
Job Coaching
Key Performance Indicators
Change Management
It Audit
Data Analysis
Asp
Validation
Business Process
Gmp
Coaching
It Strategy
Budget Process
Budget Monitoring
Corporate Governance
Olap
Data Transformation
Arduino
Object Oriented Modeling
Data Structures
Project Portfolio Management
Quality Management
21 Cfr Part 11
Change Control
Ms Project
Process Engineering
Gxp

Interests:

Photoshop
Graphic Design
Ios Development
Project Management
Electronics
Balanced Scorecard
Photography
Gui Design
Books
Running
Ux Design
Automation
Movies

Languages:

English
Portuguese

Certifications:

Ipma

Ramiro Souto

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