Citi
Senior Business Analyst
Capital One Oct 2010 - Sep 2012
Senior Business Analyst
Etc Sep 2007 - Jan 2010
Senior Business Analyst
Verizon Aug 1999 - Jul 2007
Senior Business Analyst
Optel Group Mar 1999 - Aug 1999
Business Process Engineer
Education:
University of Phoenix
Master of Business Administration, Masters, Management
Binghamton University
Bachelors, Bachelor of Arts, Rhetoric, Literature
Skills:
Business Analysis Requirements Analysis Requirements Gathering Sdlc Vendor Management Systems Analysis Business Requirements Visio User Acceptance Testing Software Documentation Call Center Business Process Call Centers Software Project Management Integration Waterfall Enterprise Architecture Testing Business Process Improvement Project Management It Strategy System Testing Sharepoint Pmo Process Improvement Enterprise Software Quality Assurance Software Development Crm Telecommunications Scrum Software Quality Assurance Strategy Training Project Portfolio Management Cross Functional Team Leadership