Crm • Process Improvement • Business Analysis • Testing • Siebel • Requirements Analysis • Business Intelligence • Sdlc • Business Process Improvement • Software Documentation • Project Management • Sales Management • Customer Service • Agile Methodologies • Management • Order Management • Requirements Gathering • Quality Assurance • Training • Clearquest • Saas • Salesforce.com • Cross Functional Team Leadership • Documentation • Quote To Cash • Workflow Analysis • Program Management • Vendor Management • Business Requirements • Customer Relationship Management • Customer Relations • Team Leadership • Team Building • Software Development Life Cycle • Analysis • Qlik • Tfs • Third Party Vendor Management
Languages
Persian
Ranks
Certificate:
Business Analysis
Interests
Social Services • Children • Civil Rights and Social Action • Politics • Education • Poverty Alleviation • Disaster and Humanitarian Relief • Human Rights
Bright Horizons - Watertown, MA since May 2012
Business Analyst
Monster Worldwide Apr 2010 - May 2012
Business System Analyst
Monster Worldwide, Inc Jun 2006 - Apr 2010
Order Admin Tech Specialist
Bath and Body Works Jan 2006 - May 2006
Customer Service Associate
Old Mill Restaurant Jun 2000 - Sep 2005
Waitress
Education:
Clark University 2008 - 2012
MBA, Global Business
Suffolk University 2002 - 2006
B.A, International Affairs
Skills:
Crm Process Improvement Business Analysis Testing Siebel Requirements Analysis Business Intelligence Sdlc Business Process Improvement Software Documentation Project Management Sales Management Customer Service Agile Methodologies Management Order Management Requirements Gathering Quality Assurance Training Clearquest Saas Salesforce.com Cross Functional Team Leadership Documentation Quote To Cash Workflow Analysis Program Management Vendor Management Business Requirements Customer Relationship Management Customer Relations Team Leadership Team Building Software Development Life Cycle Analysis Qlik Tfs Third Party Vendor Management
Interests:
Social Services Children Civil Rights and Social Action Politics Education Poverty Alleviation Disaster and Humanitarian Relief Human Rights