Michael Seretse-Khama

Applicaitons Support Analyst

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Location:

Raleigh, NC

Industry:

Information Technology And Services

Work:

Change Healthcare
Applicaitons Support Analyst
Allscripts Jan 2015 - Oct 2017
Server Support Analyst
Ebsco Information Services Dec 2013 - Oct 2014
Technical Support Representative
Hcl Technologies Oct 2011 - Dec 2013
Help Desk Analyst
Datrose Mar 2010 - Oct 2011
Retail Product Support Agent

Education:

Skills:

Troubleshooting
Technical Support
Help Desk Support
Active Directory
Networking
Computer Hardware
Windows 7
Windows Xp
Service Desk
Hardware
Printers
Laptops
Software Documentation
Bmc Remedy
System Administration
Software Installation
Remote Desktop
Windows
Call Centers
Microsoft Office
Operating Systems
Customer Service
Citrix
Servers
Wireless Networking
Information Technology
Hardware Support
Microsoft Exchange
Windows Server
Lotus Notes
Vendor Management
It Operations
Microsoft Excel
Management
Microsoft Sql Server
Incident Management
Microsoft Word
Vpn
Sap
Dameware
Supervisory Skills
Vantive
Computer Repair
Technical Documentation
Analysis
Outlook
Problem Management
Salesforce.com
Windows 8

Languages:

English

Certifications:

Ccent
Wake Technical Community College
Goleansixsigma.com
Lynda.com, License 226E0B
Lynda.com, License 74B639
Lynda.com, License A7Cdac
Lynda.com, License 8Add48
Lynda.com, License 0D7Ab5
Lean Six Sigma Yellow Belt Certification
Comptia Network+ Exam Prep (N10-006) Part 1: Understanding Networks
Introduction To Ethical Hacking
Windows 10 Administration
Understanding Powershell 5.0
Windows Server 2012 Active Directory: File System and Storage
License 5527De
Comptia Security+ Exam Prep (Sy0-401): Network Security
Preparing For the Comptia Security+ Exam (Sy0-401)
Comptia Security+ Exam Prep (Sy0-401): Application, Data, and Host Security
Comptia Security+ Exam Prep (Sy0-401): Cryptography
Comptia Security+ Exam Prep (Sy0-401): Compliance and Operational Security
Javascript and Json
Cissp Cert Prep: 3 Security Engineering
Developing Microsoft Sql Server 2016 Databases
Ethical Hacking: Penetration Testing
Ethical Hacking: Wireless Networks
Ethical Hacking: Viruses and Worms
Cert Prep: Cisco Certified Entry Networking Technician (100-105)
Cissp Cert Prep: 4 Communication and Network Security
Cissp Cert Prep: 5 Identity and Access Management
Cissp Cert Prep: 2 Asset Security
Windows Server 2012 Active Directory: Network Services - Implementing Hyper-V In Windows Server 2012
Installing Sql Server 2012
Cissp Cert Prep: 1 Security and Risk Management
Six Sigma: Green Belt
Comptia A+ (220-901) Cert Prep: 1 Core Processing
Comptia A+ (220-901) Cert Prep: 2 Core Hardware
Cert Prep: Comptia Security+ Exam (Sy0-501): the Basics

Retail Product Support Agent

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Location:

Raleigh, NC

Industry:

Financial Services

Work:

Michael Seretse-Khama

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Michael Seretse-Khama Raleigh, NC

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Work:

NoveList (EBSCO)
Durham, NC
Dec 2013 to Oct 2014
Technical Support Specialist HCL Technologies (Ann Inc.)
Cary, NC
Oct 2011 to Dec 2013
Help Desk Analyst Datrose (Kodak)
Durham, NC
Mar 2010 to Oct 2011
Retail Product Support Agent ACS, Inc. (Apple)
Raleigh, NC
Sep 2009 to Mar 2010
Technical Support Advisor Minuteman Press
Alexandria, VA
Sep 2003 to Aug 2008
Customer Service Representative

Education:

DeVry University
Crystal City, VA
2001 to 2002
Computer Analyst T.C. Williams High School
Alexandria, VA
1994 to 1998
Diploma

Skills:

Technical Support & Troubleshooting [Hardware, Software, & Networking} (Advanced) 6 years Microsoft XP and Seven (Advanced) 8 years Microsoft Office [Microsoft Word, Outlook, Power Point, and Excel] (Advanced) 7 years Active Directory & SAP Support Server (Intermediate) 2 years Citrix & DameWare (Intermediate) 2 years SQL (Beginner) 1 year JSON (Beginner) 1 year