Michael T Samudio

US Patent:

7388950, Jun 17, 2008

Filed:

Jul 21, 2004

Appl. No.:

10/896558

Inventors:

Nicholas J. Elsey - West Linn OR, US
Michael A. Kepler - Aloha OR, US
Timothy A. Timmins - Tigard OR, US
Michael T. Samudio - Tigard OR, US

Assignee:

Metro One Telecommunications, Inc. - Beaverton OR

International Classification:

H04M 3/42

US Classification:

37920102, 37922115, 379243, 379258, 707 9, 707 10, 715515

Abstract:

A user may utilize a communication device, e. g. , a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e. g. , providing listing information, contacts information, appointments information, etc. To provide effective connectivity, for example, when a user locates a phone number in his/her private directory using a web browser, the user may utilize a direct connect feature of the invention to initiate a phone call to the desired number over the Internet. In addition, the invention allows for delivery of the appointments information to the user not only via voice connection, but also SMS, email, facsimile, PDA, etc. It also allows for rendering a calendaring service in combination with such services as a TeleConcierge service which helps the user to plan a future event, e. g. , making a restaurant reservation.

US Patent:

7499537, Mar 3, 2009

Filed:

Jul 21, 2004

Appl. No.:

10/896380

Inventors:

Nicholas J. Elsey - West Linn OR, US
Michael A. Kepler - Aloha OR, US
Timothy A. Timmins - Tigard OR, US
Michael T. Samudio - Tigard OR, US

Assignee:

Grape Technology Group, Inc. - Bethlehem PA

International Classification:

H04M 3/42

US Classification:

37921801, 379 8819, 37921802, 707 9, 709229, 726 2, 726 27

Abstract:

A user may utilize a communication device, e. g. , a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e. g. , providing listing information, contacts information, appointments information, etc. To provide effective connectivity, for example, when a user locates a phone number in his/her private directory using a web browser, the user may utilize a direct connect feature of the invention to initiate a phone call to the desired number over the Internet. In addition, the invention allows for delivery of the appointments information to the user not only via voice connection, but also SMS, email, facsimile, PDA, etc. It also allows for rendering a calendaring service in combination with such services as a TeleConcierge service which helps the user to plan a future event, e. g. , making a restaurant reservation.

US Patent:

8229401, Jul 24, 2012

Filed:

Jul 21, 2004

Appl. No.:

10/896693

Inventors:

Nicholas J. Elsey - West Linn OR, US
Michael A. Kepler - Aloha OR, US
Timothy A. Timmins - Tigard OR, US
Michael T. Samudio - Tigard OR, US

Assignee:

Grape Technology Group, Inc. - Bethlehem PA

International Classification:

H04W 4/00

US Classification:

4554141, 37921101

Abstract:

A user may utilize a communication device, e. g. , a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e. g. , providing listing information, contacts information, appointments information, etc. To provide effective connectivity, for example, when a user locates a phone number in his/her private directory using a web browser, the user may utilize a direct connect feature of the invention to initiate a phone call to the desired number over the Internet. In addition, the invention allows for delivery of the appointments information to the user not only via voice connection, but also SMS, email, facsimile, PDA, etc. It also allows for rendering a calendaring service in combination with such services as a TeleConcierge service which helps the user to plan a future event, e. g. , making a restaurant reservation.

US Patent:

8447282, May 21, 2013

Filed:

May 15, 2012

Appl. No.:

13/471646

Inventors:

Nicholas J. Elsey - West Linn OR, US
Michael A. Kepler - Aloha OR, US
Timothy A. Timmins - Tigard OR, US
Michael T. Samudio - Tigard OR, US

Assignee:

Grape Technology Group, Inc. - Bethlehem PA

International Classification:

H04W 4/00

US Classification:

4554141, 37921101

Abstract:

A communications system for providing a service includes an interface configured to receive a directory assistance communication from a requester seeking a desired listing from among a plurality of available desired listings. A processor is configured to obtain a stored profile associated with the requester, the profile including at least one delivery preference set by the requester relating to the format in which said requester desires to have the desired listing delivered to them. A device configured to provide a communication listing associated with the desired listing to the requester, in response to the directory assistance request, in accordance with the preference proscribed by the requester in the profile and then connecting the requester to a second communication listing associated with the desired listing.

US Patent:

20020055351, May 9, 2002

Filed:

May 25, 2001

Appl. No.:

09/865230

Inventors:

Nicholas Elsey - West Linn OR, US
Michael Kepler - Aloha OR, US
Timothy Timmins - Tigard OR, US
Michael Samudio - Tigard OR, US

International Classification:

H04M003/42

US Classification:

455/414000, 455/422000

Abstract:

A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e.g., providing listing information, contacts information, appointments information, etc. To provide effective connectivity, for example, when a user locates a phone number in his/her private directory using a web browser, the user may utilize a direct connect feature of the invention to initiate a phone call to the desired number over the Internet. In addition, the invention allows for delivery of the appointments information to the user not only via voice connection, but also SMS, email, facsimile, PDA, etc. It also allows for rendering a calendaring service in combination with such services as a TeleConcierge service which helps the user to plan a future event, e.g., making a restaurant reservation. An appointment record concerning the future event is automatically incorporated into the user's calendar once it is successfully planned. To personalize the services, at least one profile associated with the user is used which specifies the subscribed services and the preferred ways of receiving them. For example, the profile may specify use of a special skilled operator, methods of delivery of information to the user, etc.

US Patent:

20030007620, Jan 9, 2003

Filed:

Jul 22, 2002

Appl. No.:

10/201211

Inventors:

Nicholas Elsey - West Linn OR, US
Michael Samudio - Tigard OR, US
Timothy Timmins - Tigard OR, US

International Classification:

H04M003/42
H04M003/00

US Classification:

379/218010, 379/265010

Abstract:

Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination number and initiates a connection to that number. Once that connection is initiated, the connection is monitored for the occurrence of a predetermined condition, such as a busy signal. If no such condition is detected, the caller proceeds with the call in the normal manner. If, however, such a condition is detected, the caller is automatically transferred to a directory assistance provider for further help. In addition, a pool of operators/agents capable of receiving the request for concierge-like services generate an electronic ticket representing such request. A pool of fulfillment agents capable of receiving the electronic ticket engage in such action as necessary to fulfill the request. The agents are networked to directory assistance and concierge databases and to third-party providers of concierge services to facilitate the process.

US Patent:

20030007627, Jan 9, 2003

Filed:

Jul 22, 2002

Appl. No.:

10/201236

Inventors:

Nicholas Elsey - West Linn OR, US
Michael Samudio - Tigard OR, US

International Classification:

H04M003/00
H04M005/00

US Classification:

379/265010

Abstract:

Telephone users desiring concierge-type services may connect via standard telephone procedures to a directory assistance provider, such as an operator or voice server. For example, the users may communicate to the provider a concierge-type service request for making a restaurant reservation. The provider may process the request in real time through an on-line reservation system (ORS) or off-line, in accordance with the invention. In processing the request off-line, a pool of fulfillment agents may engage in such action as necessary to fulfill the request. The agents are networked to directory assistance and concierge databases and to third-party providers of concierge services to facilitate the process.

US Patent:

20040184593, Sep 23, 2004

Filed:

Jan 27, 2004

Appl. No.:

10/766498

Inventors:

Nicholas Elsey - West Linn OR, US
Michael Samudio - Tigard OR, US
Timothy Timmins - Tigard OR, US

Assignee:

Metro One Telecommunications, Inc.

International Classification:

H04M003/42

US Classification:

379/218010

Abstract:

Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination number and initiates a connection to that number. Once that connection is initiated, the connection is monitored for the occurrence of a predetermined condition, such as a busy signal. If no such condition is detected, the caller proceeds with the call in the normal manner. If, however, such a condition is detected, the caller is automatically transferred to a directory assistance provider for further help. In addition, a pool of operators/agents capable of receiving the request for concierge-like services generate an electronic ticket representing such request. A pool of fullfillment agents capable of receiving the electronic ticket engage in such action as necessary to fulfill the request. The agents are networked to directory assistance and concierge databases and to third-party providers of concierge services to facilitate the process.