Matthew R Cabler

Call Center Operations Supervisor

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Location:

6122 Gothwaite Dr, Centreville, VA 20120

Industry:

Financial Services

Work:

Education:

Liberty University 2015
Masters, Master of Arts Liberty University 2013 - 2015
Masters, Leadership, Business Management, Business Administration, Management Virginia State University 2009
Bachelors, Bachelor of Science Virginia State University 2005 - 2009
Bachelors, Marketing, Business Management Central Virginia Community College 2001 - 2004
Associates, Associate of Arts, Business Administration, Management, Business Administration and Management Virginia State University
Bachelors, Bachelor of Arts, Business Administration, Management

Skills:

Services Available
Sales
Workstream
Community
Identify Trends
Business Administration
Complaints
Travel
Management
Revenue
Coaching
Science
Delivering Results
Metrics
Resolve
Leadership
Auditing
Monitors
Quarter
Delegation
Profit
Reconcile
System
Ultimate
Business Services
Education
Data Recovery
Moral
Voice
Reports
Walker
Ups Systems
Strategies
Microsoft Excel
Risk Management
Bank Deposits
Training
Report Creation
Policy
Employee Training
Customer Service
Organizational Management
Surveying
Intranet
Business Management
Project Management
Loss Mitigation
Trains and Add Rails
Reporting
Capital
Investigation
Analysis
Liberty
P&L
R
Yahoo
Debt
Virginia
Accountability
Floors
Business Analysis
Communication
Schedules
Strategic Planning
Cost Savings
Operations
Increase Productivity
Triage
Call Flow
New Hires
Newsletters
Golang
Customer Quality
Call Quality
Brand Loyalty
Customer Experience
Banking
Distribution
Art
Branch Banking
Executive Management
Trust
History
Claim
Financial Services
Proposal Writing
Agents
Cash
Disputes
Budgets
Financial Transactions
Customer Engagement
Staff Development
Recoveries
Risk
Meetings
Recruiting
Coordinated

Languages:

English

Floor Supervisor At Capital One

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Position:

Floor Supervisor at Capital One

Location:

Richmond, Virginia Area

Industry:

Financial Services

Work:

Education:

Matthew Cabler Richmond, VA

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Work:

Capital One Financial

Nov 2011 to Present
Recovery Coordinator Capital One Financial Services
Chester, VA
Dec 2008 to Nov 2011
Supervisor Capital One Financial Services

2007 to 2007
Team Lead Capital One Financial Services

2007 to 2007
Peer Coach Capital One Financial Services

2006 to 2006
Phone Associate Branch Banking and Trust (BB&T)
Madison Heights, VA
2004 to 2005
Teller Wal-Mart Super Center

2003 to 2004
Customer Service Manager Wal-Mart Super Center
Madison Heights, VA
2001 to 2004
Customer Service Manager/ Accounting Office Wal-Mart Super Center

2001 to 2003
Seasonal Part Time Cashier

Education:

Virginia State University
Petersburg, VA
2009
Bachelor of Science in Business Management Capital One University
Glen Allen, VA
2009
New Manager Fundamentals Central Virginia Community College
Lynchburg, VA
2004
Associates of Science in Business Administration