Sprint
Executive Response and Escalation Representative Ii
Verizon Wireless Sep 2012 - Sep 2018
Technical Support Coordinator I
Verizon Wireless Apr 2010 - Sep 2012
Customer Care Representative
Ryla Inc. Jan 2009 - Feb 2010
Customer Care Supervisor
Enfotrust/Reflexis Feb 2005 - May 2008
Customer Support Supervisor
Education:
Sam Houston State University 1987 - 1988
Kennesaw State University
Tarrant County College
Skills:
A+ Certified Call Center Telecommunications Workforce Management Leadership Customer Service Technical Support Call Centers Customer Satisfaction Team Leadership Customer Retention Account Management Process Improvement Troubleshooting Vendor Management Training Team Building Management Sales Software Documentation Recruiting Microsoft Office Crm Team Management
Jennifer Johnson, Heather Scarberry, Lee Atkinson, Autumn Robinson, Monte Keiner, Charles Mills, Michael Morse, Jaime Hatfield, Jessica Cribbs, Lynn Sanders