All Covered Oct 2013 - Jun 2015
Senior Itsm Architect
Konica Minolta Business Solutions U.s.a., Inc. Oct 2013 - Jun 2015
Senior Itsm Architect
Column Technologies Jun 2010 - May 2013
Chief Product Architect
Column Technologies Sep 2003 - Nov 2010
Senior Application Engineer
De Jongh Computing Systems Sep 2000 - Aug 2002
Regional Project Manager
Education:
Universidad Metropolitana (Ve) 1989 - 1996
Bachelors, Bachelor of Science, Engineering
Skills:
It Service Management Bmc Remedy Software Development Cmdb Pre Sales Incident Management Software Documentation Business Process Requirements Gathering Service Management Service Desk Configuration Management Unix Sql Oracle Project Management Problem Management Troubleshooting Itil V3 Foundations Certified Crm Scrum Defect Tracking Agile Application Development Jasper Reports Linux Html Photoshop Microsoft Office Itil Quality Management Workflow Applications Case Management Software Javascript Css Graphic Design Web Design Customer Service Customer Support Windows Server Jquery Iis Tomcat Crystal Reports Illustrator Microsoft Publisher Training Ontime Servicenow
Interests:
Drumming Environment Arts and Culture Science and Technology Billiards Karaoke Filmmaking Acting Animal Welfare Ui Design