Fruition Partners since May 2011
Engagement Manager
Omnicare Oct 2010 - May 2011
Program Manager - Service-Now Implementation
EXPRESS Oct 2009 - Nov 2010
Supervisor - IT Service Delivery
Advanced Drainage Systems, Inc Apr 2004 - Oct 2009
Help Desk Manager
Advanced Drainage Systems, Inc 2001 - 2004
PC Support Technician
Education:
Ohio University 2009 - 2010
MBA, Business Administration, Management and Operations
The Ohio State University
BA, Economics
Skills:
Service Delivery IT Service Management ITSM ITIL Project Management Customer Service Sales Vendor Management Process Improvement IT Operations SharePoint Program Management IT Management Software Documentation SDLC PMP Team Leadership Technical Writing Change Management Agile Methodologies Security Business Analysis Visio Information Technology Disaster Recovery Cloud Computing IT Strategy Management Six Sigma Troubleshooting Technical Support Team Building SaaS Active Directory Help Desk Support
Interests:
ITIL, ITSM, Six Sigma, Project Management
Honor & Awards:
- CompTIA A+ Certification
- CompTIA Network + Certification
- Information Technology Infrastructure Library (ITIL v2) Foundations Certification
- Help Desk Institute (HDI) Support Center Manager Certification
General John Manners, Marquess of Granby PC, (Kelham, 2 January 1721 18 October 1770, Scarborough), British soldier, was the eldest son of the 3rd Duke ...