DuPage County Adult Probation Wheeling, IL Oct 2003 to Aug 2013 Probation Officer/DUI Evaluator
Education:
Crisis Prevention Institute Instructor, Webster University 2010 MA in CounselingNational Louis University 2000 BA in Applied Behavioral ScienceOakton Community College 1998Cook County Sheriff's Academy 1980
Skills:
Key competencies: Good interpersonal skills; great communication skills (verbal and written); listening skills; ability to maintain strict confidentiality; ability to work as a team member and independently; problem analysis and problem-solving; attention to detail and accuracy; adaptability, flexibility and multitasking ability; ability to effectively exercise judgment within broadly defined practices and policies; unquestionable ethical standards; operate with a high degree of integrity. I am a proven self-starter with experience managing projects from inception to completion. Enjoy working with people; developing a comfortable rapport; employing active listening to encourage clients to share their feelings; creating and developing training sessions; resolving conflicts using patience and creativity; working to find common ground; motivating subordinates to improve their performance. I have an uncompromising dedication to serving my clients. Established and maintained a 97-98% customer satisfaction rate for 10 yrs.
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