A VA spokeswoman, Jessica Jacobsen, called the case an isolated incident in an email and said the agency has strengthened internal controls to ensure that errors are more quickly identified and addressed. She declined to describe the changes.
Date: Aug 20, 2019
Waco VA office closes doors to veterans in government shutdown
Jessica Jacobsen, a Dallas-based VA spokeswoman, confirmed in an email that the regional offices will not reopen until Congress approves a new spending bill to fund all governmental operations. The furloughed employees also will not return until the shutdown has ended, she said.