Janelle Lashone Richey

Customer Success Manager

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Location:

Durham, NC

Industry:

Computer Software

Work:

Progress
Customer Success Manager
Hanna Global Solutions Jul 2015 - Apr 2017
Client Relationship Manager
Synchr Jul 2015 - Apr 2017
Customer Success Manager
Aon Jul 2012 - Jul 2015
Benefits Service Manager
Fidelity Investments Jul 2010 - Jul 2012
Senior Service Delivery Manager

Skills:

Process Improvement
Vendor Management
Outsourcing
Leadership
Business Analysis
Employee Benefits
Call Centers
Crm
Management
Customer Service
Project Management
Business Process Improvement
Bpo
Human Resources
Team Building
Operations Management
Payroll
Business Process
Call Center
Business Development
Account Management
Manage Client Relationships
Health and Welfare Administration
Employee Management
Performance Improvement
Business Process Outsourcing
Contact Centers
Customer Relationship Management
Payroll Operations

Janelle Richey Raleigh, NC

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Work:

Fidelity Investments

Jul 2010 to Present
Senior Service Delivery Manager Fidelity Investments
Durham, NC
Feb 2009 to Jun 2010
Service Delivery Manager Tier I Fidelity Investments
Durham, NC
Jan 2008 to Feb 2009
Operations Delivery Leader Fidelity Investments
Durham, NC
Sep 2005 to Jan 2008
Health & Welfare/Work Force Administration Team Lead Fidelity Investments
Durham, NC
Feb 2005 to Sep 2005
Payroll Transaction Processor Fidelity Investments
Durham, NC
Sep 2003 to Jan 2005
Customer Service Representative/Tier II Research & Resolution

Education:

Central Carolina Community College
Jan 2005 to Jan 2006
Licensed Esthetician Wake Technical Community College
1996 to 2000
Business Management Curriculum University of Illinois
Chicago, IL
Jan 1992 to Jan 1993
Pre-Law Ravenscroft
Raleigh, NC
Jan 1992
High School Diploma

Skills:

Possess strong software skills including Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word), Sharepoint, Brio Reporting, Oracle Human Resources Management Services (HRMS), Oracle Health and Other Benefits Systems (HOBs), Oracle Accounts Receivable (AR), Six Sigma Yellow Belt.