Skills:
100% business bilingual English-Spanish. Able to work effectively and independently in self-directed positions. Initiative, drive & determination. Proactive, positive, and able to adapt to continuous change. Creative problem solving skills. Time management skills to be able to multitask in a fast-paced environment while remaining calm under pressure, identifying priorities and resolving issues. Public speaking and excellent communication skills, both written and oral, including the ability to communicate at all levels in fluent English and Spanish. Interviews in CNN, speaking engagements, lecturer, facilitator, training instructor. High working ethics and professionalism at all times, able of handling confidential information. Team building, team management and coaching skills to manage teams. Excellent human relations able to be a leader and a team player in diverse working environments. Diversity skills to manage and work in multicultural environments. HR: recruiting, hiring, orientation activities and training of new personnel. Learning Organization/Training and Development: action plan for staff, in-house training, on-the-job training and outsourcing training services for all personnel, including all executives. Continuous process of improvement of all personnel. Inside Marketing of the company to employees to increase loyalty and productivity. Talent Management: developing leadership skills in all personnel in the company, being an example, sharing a vision, challenging processes, enabling personnel to act and encouraging them to grow and develop continuously. Customer Service: keeping systems, strategies and personnel focused on serving internal and external customers. Developing a Customer Centric organization. Able to develop, motivate and train staff in Excellent Customer Service. Computers and Technology: using the latest hardware and software to enhance productivity with small budget, few personnel and many goals and objectives to attain. Able to use internet, social media, iPhone, iPad, laptop, presentation equipment, projectors, smart boards, etc. Computer proficiency in Microsoft Office, email and Internet. Proficiency in Facebook, twitter, developing web-pages (Intuit). Proficiency in operating multiple office equipment.