Columbia Sportswear Jul 2017 - May 2019
Business Owner, Consumer First Initiative
Columbia Sportswear Jul 2017 - May 2019
Director, Customer Care
Columbia Sportswear Oct 2012 - Mar 2015
Manager of Customer Care
Netflix Dec 2010 - Oct 2012
Director, U.s Customer Service
Netflix May 2010 - Dec 2010
Customer Service Manager
Education:
Northern Arizona University 2015
University of Phoenix 2008 - 2010
Bachelors, Bachelor of Science, Business Management
Pima Community College 2002 - 2005
Associates, Associate of Arts, Liberal Arts
Skills:
Vendor Management Customer Experience Call Centers Management Customer Service Customer Satisfaction Leadership Coaching Call Center Team Leadership Technical Support Operations Management Contact Centers Performance Metrics Process Improvement Strategy Team Building Project Management Crm Change Management Key Performance Indicators Leadership Development Service Delivery Training Cross Functional Team Leadership Business Process Improvement Vendor Relationships Employee Training Service Operations Workshop Facilitation Performance Management Troubleshooting Team Management Sales Quality Assurance Hiring Workforce Management Outsourcing Software Documentation Business Analysis Customer Retention Customer Relationship Management Frontline Management Avaya Call Center Development Metrics Customer Support Risk Management E Commerce Online Fraud