Contact center management • Operations management • Process analysis and improvement • Process design • Customer satisfaction analysis • Quality management and reporting • Data analysis • Recruiting and hiring
Name / Title
Company / Classification
Phones & Addresses
Frank Littlejohn Administrator
Edward Starr Enterprises Wood Pallets and Skids
Po Box 26961, Austin, TX 78755
Frank Littlejohn Purchasing Manager
Tescom Medical, Dental, and Hospital Equipment and S...
15527 Ranch Road 620 N, Austin, TX 78717
Frank Littlejohn Purchasing Manager
Tescom Electronic Parts and Equipment, NEC · Medical and Hospital Equipment
Harte Hanks
Application Configuration Engineer Ii
Aptara Jan 2013 - Oct 2013
Senior Manager, Operations
Randstad Sep 2012 - Dec 2012
Education Analyst
Electronic Arts (Ea) May 2011 - Jun 2012
Senior Manager, Quality and Process
Electronic Arts (Ea) Nov 2009 - Apr 2011
Manager, Analytics
Education:
The University of Texas at Austin 2002 - 2006
Bachelors
The University of Texas at Austin 1992 - 1994
Bachelors, Business Administration, Management
Skills:
Process Improvement Customer Service Operations Management Call Centers Vendor Management Customer Satisfaction Quality Assurance Crm Team Building Customer Experience Business Process Management Microsoft Excel Analysis Rightnow Telecommunications Salesforce.com Product Management Analytics Workforce Management Data Analysis Recruiting Contact Center Management Team Management Leadership Microsoft Word Powerpoint Quality Management Project Management Business Process Improvement Root Cause Analysis Continuous Improvement Process Flow Documentation Program Implementation Strategic Planning Hiring Employees Employee Evaluation Uat Coordination Survey Design Enterprise Software Organizational Leadership Customer Relationship Management Warehouse Management Cross Training Business Intelligence Report Design Ms Excel Pivot Tables Inventory Management Oracle Service Cloud Administration
Interests:
Texas Rangers Baseball Racquetball Pool
Certifications:
Oracle Rightnow Cloud Service 2016 Certified Implementation Specialist
Randstad (Charles Schwab) Austin, TX Sep 2012 to Dec 2012 Education AnalystELECTRONIC ARTS, INC Austin, TX 2008 to 2012 Sr. Manager, Quality and ProcessHONEYWELL INTERNATIONAL, INC Austin, TX 2006 to 2008 Sr. Program CoordinatorTESCOM Austin, TX 2004 to 2006 Logistics ManagerELECTRONIC ARTS, INC Austin, TX 2001 to 2004 Sr. Outsourced Support Lead
Education:
The University of Texas at Austin Austin, TX 1994 Bachelor of Business Administration in Management
Skills:
Contact center management, Operations management, Process analysis and improvement, Process design, Customer satisfaction analysis, Quality management and reporting, Data analysis, Recruiting and hiring