Sears Holdings Corporation Jun 2009 - Jul 2011
Team Manager
Labcorp Jun 2009 - Jul 2011
Fe Billing Supervisor @ Labcorp
Aon 2008 - 2010
Call Center Team Leader
First Place 2008 - 2008
Technical Consultant
American Express 2004 - 2007
Business Systems Analyst
Education:
Alamance Community College 2013 - 2015
Guilford Technical Community College 2007 - 2009
Suny Oneonta 1982 - 1987
Bachelors, Bachelor of Arts, Liberal Arts
Broward County Community College
Skills:
Leadership Call Centers Training Management Customer Satisfaction Team Building Process Improvement Change Management Employee Engagement Customer Service Cross Functional Team Leadership Quality Assurance Budgets Six Sigma Call Center Benefits Administration Quality Control Coaching Troubleshooting Outlook Visio Access Performance Management Business Analysis Team Leadership Business Process Improvement Human Resources Analysis Payroll Business Process Employee Training Requirements Analysis Microsoft Excel Business Development Operations Management Inventory Management Trend Analysis Sales Customer Experience Time Management Recruiting Deferred Compensation Customer Retention Software Documentation Interviews Hiring Teamwork Insurance
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