KACE since Jan 2013
Enterprise Technical Support Engineer
Dell since Aug 2010
Cloud Systems Engineer
Natus Medical Jul 2009 - Aug 2010
Support Engineer
FDG Consultants - Greater Chicagoland area May 2001 - Aug 2009
Digital imaging and 3D and wide format printing technology specialist
Phonak LLC Apr 2008 - Jul 2009
Support Analyst
Education:
ACT 2009 - 2010
SAP SD, SAP, PMP, SDLC
Olivet Nazarene University 1996 - 1998
MBA, Information Technology Management
University of Illinois at Chicago
BA, Industrial Design
Skills:
Integration Technical Support Troubleshooting Servers Hardware Testing Cloud Computing Management Enterprise Software Windows Windows Server Security Printers Process Improvement Sharepoint Software Installation Document Management Computer Hardware Sql Virtualization Databases Requirements Analysis Software Documentation Data Center Vmware Windows Xp Sap Digital Imaging Product Management Business Analysis Help Desk Support Network Administration Product Lifecycle Management System Administration Vendor Management Cross Functional Team Leadership It Service Management Tcp/Ip Visio Pre Sales Saas Microsoft Sql Server Operating Systems Windows 7 Itil Software Development Active Directory Citrix Linux