General Dynamics Information Technology
Knowledge Manager
Hp Service Apr 2010 - May 2012
Bcbsm Service Desk Delivery Manager
Hewlett Packard Enterprise Services Apr 2010 - May 2012
Gsd Site Manager For Cxo
Hewlett-Packard Mar 2010 - May 2012
Service Desk Delivery Manager
Hewlett-Packard Jan 2004 - Apr 2010
Account Delivery Lead and Backup Service Desk Delivery Manager
Education:
Air Force Community College 1996 - 1996
Community College of the Air Force 1996
Associates, Associate of Arts
Skills:
Itil Incident Management Service Delivery Customer Service It Leadership Problem Management Project Management Itil Certified Service Level Management Incident Handling Network Administration Wireless Networking It Service Management Pmp Troubleshooting Technical Support Windows 7 Networking Program Management Process Improvement Hardware Vpn Help Desk Support Routers Business Process Improvement Computer Hardware Virtual Private Network