42233 Camden Rd, Belleville, MI 48111 • 7343918411
Canton, MI
Midland, MI
Holt, MI
42233 Camden Rd, Belleville, MI 48111 • 5176487776
Work
Company:
University of michigan health system
Aug 2011
Address:
University of Michigan Health Systems - Ann Arbor, MI
Position:
Health center manager - pediatric surgery / urology acu - c.s. mott hospital
Education
Degree:
BA
School / High School:
Northwood University
2003 to 2005
Specialities:
Business Administration / Marketing
Skills
Athena Emr • Epic Systems • Process Improvement • Emr • Change Management • Training • Call Center Development • Healthcare • Lean Thinking • Hospitals • Project Management • Contact Center Management • Lean Management • Operations Management • Business Process Design • Strategic Thinking • Clinic Management • Hiring Practices • Performance Reviews • Leadership • Management • Hipaa • Patient Centered Medical Home • Advanced Medical Home • Primary Care • Specialty Care • Behavioral Health • Telemedicine • Pharmacy Benefit Management • Managed Care • Team Building • Healthcare Information Technology • Customer Service • Kaizen Leadership • Pareto Analysis • Practice Management • Electronic Medical Record
6429 Summer Meadows Dr northeast, Rockford, MI 49341
Industry:
Hospital & Health Care
Work:
University of Michigan Health System - University of Michigan Health Systems - Ann Arbor, MI since Aug 2011
Health Center Manager - Pediatric Surgery / Urology ACU - C.S. Mott Hospital
Education:
Northwood University 2003 - 2005
BA, Business Administration / Marketing
Baker College Center for Graduate Studies 2009
Masters, Health Administration
Skills:
Athena Emr Epic Systems Process Improvement Emr Change Management Training Call Center Development Healthcare Lean Thinking Hospitals Project Management Contact Center Management Lean Management Operations Management Business Process Design Strategic Thinking Clinic Management Hiring Practices Performance Reviews Leadership Management Hipaa Patient Centered Medical Home Advanced Medical Home Primary Care Specialty Care Behavioral Health Telemedicine Pharmacy Benefit Management Managed Care Team Building Healthcare Information Technology Customer Service Kaizen Leadership Pareto Analysis Practice Management Electronic Medical Record
Aug 2014 to 2000 Medical Group Practice ManagerUniversity of Michigan Health System Ann Arbor, MI Aug 2011 to Aug 2014 Clinic Manager - Pediatric Surgery & Urology (Mott Hospital)University of Michigan Health Systems Ann Arbor, MI Nov 2007 to Aug 2014 Call Center Manager - Department of Radiology
Education:
Northwood University Midland, MI Nov 2004 Bachelor of Business AdministrationLansing Community College Lansing, MI 2002 Associates in General Studies
Skills:
Athenahealth Electronic Medical Record (Clinicals, Communicator, Collector); Epic Electronic Medical Record (Cadence, Epic Ambulatory, Op Time, Resolute, & Workbench); Certified Call Center Manager (2011 - Benchmarkportal / Purdue University); LEAN / Six Sigma (various coursework from 2012 - 2014).
Aug 2011 to 2000 Clinic ManagerUniversity of Michigan Health System Ann Arbor, MI Nov 2007 to Aug 2011 Call Center ManagerUniversity of Michigan Health System Ann Arbor, MI Feb 2006 to Nov 2007 Administrative Supervisor
Education:
Northwood University Midland, MI 2003 to 2004 Bachelor of Business Administration in Management and MarketingLansing Community College Lansing, MI 1999 to 2002 Associates Degree in General StudiesBaker College Center for Graduate Studies Flint, MI Masters of Business Administration in Some Credits Completed
Skills:
Trained in EpiCare 2012 (Knowledge in Cadence, Epic Ambulatory, Opt Time, Resolute, Workbench, etc.), Managing to Learn (2014): An A3 thinking workshop meant to cultivate advanced problem solving and mentoring skills, Trained in LEAN (UMHS Quality System Operations Group) 2012, Certified as Call Center Manager 2011 (BenchmarkPortal / Purdue University), Master Series Leadership Program 2010 (University of Michigan)
Name / Title
Company / Classification
Phones & Addresses
Damon Lively Clinic Lead
Univ Michigan Pediatric Neph Medical Doctor's Office
1540 E Hospital Dr, Ann Arbor, MI 48109
Damon Lively Clinic Lead
Regents of The University of Michigan College/University
2101 Taubman, Ann Arbor, MI 48109 7347644151
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