John A. Melquist - Skaneateles NY, Carol A. Williams - Liverpool NY, Pearley Bhambri - Camillus NY, Brian R. Ray - Camillus NY, Craig D. Mullin - Memphis NY, Richard W. Thomas - Syracuse NY,
WELCH ALLYN, INC. - Skaneateles Falls NY
A risk-based complaint management system is provided to effectively prioritize risks and streamline a complaint process. The risk-based complaint management system comprises a risk assessment database and a risk engine. The risk assessment database is provided to establish and maintain product-specific questions. The product-specific questions are associated to risk and severity levels of product risk assessment. The risk engine is configured to determine a risk level of a customer complaint based on responses to the product-specific questions with regards to the customer complaint.