Aetna
Executive Director Aetna Better Health of Illinois
Blue Cross Blue Shield of Michigan Jul 2012 - Oct 2016
Manager  Medicare Advantage Servicing
Blue Cross Blue Shield of Michigan Aug 2010 - Jul 2012
Assistant Manager  Provider Services Ivr
Blue Cross Blue Shield of Michigan Dec 2009 - Jul 2010
Interim Assistant Manager  Medicare Advantage Servicing
Blue Cross Blue Shield of Michigan Sep 2007 - Dec 2009
Team Leader I Â Medicare Advantage Provider Inquiry Operations
Education:
University of Detroit Mercy 2014 - 2014
Master of Business Administration, Masters, Organizational Leadership
Davenport University 2010 - 2010
Bachelors, Bachelor of Business Administration, Health Services
Henry Ford College 2003
Associates, Associate of Arts, Liberal Arts, Liberal Studies
Oregon State University
Bachelors, Bachelor of Business Administration
Skills:
Leadership Insurance Team Building Process Improvement Training Management Medicare Healthcare Strategic Planning Customer Service Vendor Management Call Centers Health Insurance Business Process Improvement Hipaa Program Management Organizational Leadership Cms Lean Management Medicare/Medicaid Reimbursement Provider Relations Member Relations Employee Engagement Customer Experience Budget Management Business Analysis