Cox Communications Jun 2014 - Jan 2017
Director, Customer Care, Process and Strategy
Cox Communications Jun 2014 - Jan 2017
Senior Director, Process and Strategy - Customer Care
Cox Communications Feb 2011 - Jun 2014
Director, Technical Support, Customer Operations
San Diego Habitat For Humanity Feb 2013 - May 2014
Member Board of Directors
Cox Communications 2005 - Feb 2011
Director of Operations
Education:
Georgia State University - J. Mack Robinson College of Business 2016 - 2018
Master of Business Administration, Masters, Global Studies
Saddleback College 2004 - 2010
Skills:
Telecommunications Call Centers Vendor Management Cross Functional Team Leadership Technical Support Management Process Improvement Troubleshooting Team Building Broadband Leadership Integration Telephony Product Management Customer Service Project Management Call Center Operations Management Voip Strategic Planning Iptv Networking Change Management Ip Video Business Process Improvement Contact Centers Voice Over Ip
nutes into the game, blocking a punt (backup safety P.J. OBrien) and recovering a muffed punt (long snapper Byron Floyd), Pitt managed to tie the score 27-27 with two minutes, 23 seconds left in the fourth quarter. Floyds recovery set up the tying score and was the special-teams play Pitt needed.