Fairview Health Services
Contact Center Operations Manager
Medtronic May 2015 - Feb 2017
Senior Customer Service Manager
Medtronic 2014 - 2015
Customer Service Manager, Neuromodulation
Medtronic 2008 - 2014
Senior Customer Service Supervisor
Medtronic 2007 - 2008
Senior Customer Service Representative
Education:
Capella University 2014 - 2017
Masters, Leadership
University of Illinois System 2004
Bachelors, Bachelor of Arts, Liberal Arts, Communications
Richland Community College 1998 - 2002
Associates, Business
Skills:
Medical Devices Cross Functional Team Leadership Fda Sap Inventory Management Commercialization Process Improvement Account Management Six Sigma Validation Budgets Troubleshooting Capital Equipment Training Project Management Continuous Improvement Healthcare Software Documentation Dmaic Management Customer Service Quality Assurance Product Launch Team Building Sales Market Development Coaching Process Scheduler Business Process Improvement Sap Products
Park Road Elementary School Pittsford NY 1965-1967, Ontario Middle School Ontario Center NY 1968-1973, Wayne Central Middle School Ontario Center NY 1968-1973, Gulf Junior High School New Port Richey FL 1973-1974, Ontario High School Ontario NY 1973-1977