Hewlett-Packard - Little Rock, Arkansas Area since Nov 2011
Operations Support Analyst
Hewlett-Packard - Little Rock, Arkansas Area May 2011 - Nov 2011
Quality Analyst
Hewlett-Packard - Little Rock, Arkansas Area Apr 2010 - Apr 2011
Customer Loyalty Center Agent
Heifer International May 2008 - Nov 2009
Crisis Management Intern
Arkansas Tech University - Little Rock, Arkansas Area Mar 2008 - May 2008
Management Project Analyst I
Education:
Arkansas Tech University 2007 - 2009
Master, Emergency Management and Homeland Security
Arkansas Tech University 2003 - 2006
Bachelor, Emergency Administration and Management
Skills:
SharePoint GIS Call Center Team Leadership Project Management Data Analysis Microsoft Office Process Improvement Management Virtualization Customer Service Quality Assurance Microsoft Excel SQL Team Building Process Management Call Centers
Carroll Elementary School Oak Harbor OH 1970-1973, Woodside Elementary School Newark OH 1973-1975, Central Elementary School Newark OH 1974-1976, Kennedy Junior High School Newark OH 1976-1978
Steve Keith, Casey Tanzyus, Scott Bauer, Laura Gerhold, Justin Rowe, Heather Marshall, Joanna Kierbs, Christy Born, Husband Stealer, Andrew Gray, Carla Ford