Onemain Dec 2017 - 2019
Lending Specialist
Wells Fargo Nov 2016 - Feb 2018
Financial Health Banker
The Jay Group Aug 2015 - Jan 2016
Customer Service Supervisor
Bath Fitter Apr 2014 - Jul 2015
Recruiting Manager
Perigee Energy Mar 2013 - Jan 2014
Senior Customer Service Manager
Education:
Tennessee Technological University 1997 - 2000
Bachelors, Bachelor of Science, Teaching, Education, Spanish
Skills:
Training Customer Experience Team Leadership Recruiting Leadership Customer Service Team Building Sales Call Centers Retail Program Management Outlook Customer Satisfaction Employee Relations Management Strategic Planning Lotus Notes Microsoft Outlook Coaching Teamwork Spanish Process Improvement Marketing Sales Management Operational Excellence Key Performance Indicators Scheduling Contact Centers Microsoft Office Microsoft Word Time Management Talent Management Organizational Development Training and Development Staff Development English Call Monitoring Fraud Prevention Customer Service Representatives Visual Aids Educational Materials Training Manuals Lotus Contact Center Management Contact Center Technology Reporting Metrics Facilitation Workforce Management Kpi Reports