Mark Jeffrey Foladare - Kendall Park NJ Randy G. Goldberg - Princeton NJ Shelley B. Goldman - East Brunswick NJ Peter Kapsales - Holmdel NJ Amir M. Mane - Lincroft NJ
Assignee:
ATT Corp. - New York NY
International Classification:
H04M 1100
US Classification:
37910101, 37910201, 379162
Abstract:
A method and apparatus for selectively eliminating nuisance signals during communications connections as during conference calling in which the signals are eliminated when a call path is placed on hold by monitoring signals in a reverse traffic channel from a holding party. If the reverse traffic channel contains a predetermined signal, a music on hold circuit is disabled. When the call is first placed on hold, a check for the predetermined signal is made. If the predetermined signal is not detected during a defined period of time, the music on hold circuit is engaged; otherwise the circuit remains disabled. The predetermined signal may be noise signals, speech signals or a sequence of touch tones or speech representing a command to disable the music on hold circuit. Optionally, a disabled music on hold circuit may be enabled by placing a second command signal, such as speech or touch tones, into the reverse traffic channel.
System And Method For Pre-Processing Information Used By An Automated Attendant
Esther Levin - Livingston NJ Susan Boyce - Rumson NJ Brian Helfrich - New York NY Amir Mane - Lincroft NJ Alison Schondorf - West Orange NJ Ilija Zeljkovic - Scotch Plains NJ
Assignee:
Telelogue, Inc. - Iselin NJ
International Classification:
G10L 2100
US Classification:
704270, 704 10, 704257, 707 5, 707201
Abstract:
The invention concerns method and system for pre-processing entries in a directory listings. An automated attendant or automated directory listings assistant may use the pre-processed entries. A first directory listings including one or more fields may be received. The one or more fields may be populated with entries including one or more symbol strings. A second directory listings including one or more fields may be received. The one or more fields of the second directory listings may be populated with entries including one or symbol strings. Entries in the one or more fields of the first directory listings may be correlated with entries in the corresponding one or more fields of the second directory listings. Entries, in the one or more fields of the first directory listings, which do not correlate with entries in the corresponding one or more fields of the second directory listings may be identified. The identified entries may be processed using a rule set corresponding to the field in which the entry is located.
System And Method For Automatically Processing A User's Request By An Automated Assistant
Amir Mane - Lincroft NJ, US Esther Levin - Livingston NJ, US Susan Boyce - Rumson NJ, US
Assignee:
Nuance Communications, Inc - Burlington MA
International Classification:
H04M 3/493 H04M 1/64 G06F 17/30
US Classification:
37921801, 379 8804, 707 3
Abstract:
Embodiments of the present invention relate to a method and system for providing automated directory assistance with minimum external or operator intervention. A directory listing request may be received from a user. The directory listing request may be recognized and a first search of a database may be conducted for the recognized directory listing request. If more than one match for the recognized directory listing request is found in the database, the user may be prompted to provide at least one of a street address and category information for the recognized directory listing request. A second search of the database may be conducted using at least one of the street address and the category information provided by the user. If a match for the recognized directory listing request is found, a directory listing may be output to the user.
Method And Apparatus For Providing Advertisement Supported Communications
RANDY G. GOLDBERG - PRINCETON NJ, US BRUCE LOWELL HANSON - LITTLE SILVER NJ, US AMIR M. MANE - LINCROFT NJ, US PETER H. STUNTEBECK - LITTLE SILVER NJ, US
International Classification:
H04M001/64 H04M015/00
US Classification:
379/114130, 379/070000, 379/071000
Abstract:
A method and apparatus providing a communication service in which sponsors pay for communication services initiated by a caller. A caller may invoke the service by entering only the telephone number identifying the desired connection. A communication switch interprets the digits entered by the caller, determines whether the caller wishes to invoke the advertiser supported communication service and if so plays a message to the caller. At the end of the message the communication switch completes the desired connection.
System And Method For Pre-Processing Information Used By An Automated Attendant
Esther Levin - Livingston NJ, US Susan Boyce - Rumson NJ, US Brian Helfrich - New York NY, US Amir Mane - Lincroft NJ, US Alison Schondorf - West Orange NJ, US Ilija Zeljkovic - Scotch Plains NJ, US
International Classification:
G10L019/00 G10L021/00
US Classification:
704/201000
Abstract:
The invention concerns method and system for pre-processing entries in a directory listings. An automated attendant or automated directory listings assistant may use the pre-processed entries. A first directory listings including one or more fields may be received. The one or more fields may be populated with entries including one or more symbol strings. A second directory listings including one or more fields may be received. The one or more fields of the second directory listings may be populated with entries including one or symbol strings. Entries in the one or more fields of the first directory listings may be correlated with entries in the corresponding one or more fields of the second directory listings. Entries, in the one or more fields of the first directory listings, which do not correlate with entries in the corresponding one or more fields of the second directory listings may be identified. The identified entries may be processed using a rule set corresponding to the field in which the entry is located. Based on the rule set, a corresponding confidence level for the processed entries may be determined. The processed entries having the corresponding confidence level meeting or exceeding a threshold may be automatically modified. The automatically modified entries may be outputted for processing. In alternative embodiments of the present invention, the processed entries having the corresponding confidence level below the threshold may be marked for operator confirmation.
Method And Apparatus For Providing Notification Of Pre-Established Shorthand Notation
Randy G. Goldberg - Princeton NJ Amir M. Mane - Lincroft NJ
Assignee:
AT&T Corp - New York NY
International Classification:
G10L 1506 G10L 2106
US Classification:
704270
Abstract:
A method and apparatus for reminding users who enter information in longhand fashion that such information may also be accessed by entering a shorthand counterpart to the entered information. According to the present invention, a user enters an input identifier into a device such as a telephone. The present invention maintains in memory a set of valid longhand identifiers associated with their respective shorthand counterparts. Based on a comparison between the input identifier and the information maintained in memory, the present invention determines whether the input identifier is a longhand information item. If it is, the present invention accesses from memory the associated shorthand information item for the entered longhand information item. The present invention then presents the accessed shorthand information item to the user, so that in the future, the user will activate the longhand information item by entering the associated shorthand information item.
Adaptive Audio Delay Control For Multimedia Conferencing
David N. Horn - Summit NJ Amir M. Mane - Lincroft NJ Pierre David Wellner - Middletown NJ
Assignee:
Lucent Technologies Inc. - Murray Hill NJ
International Classification:
H04N 714
US Classification:
348 15
Abstract:
In an illustrative embodiment, an audio/video conferencing system comprises two or more audio/video terminals, in which the transmitted and/or received audio is automatically adjusted to provide synchronization between audio and video during periods of monologue (i. e. , single talker active for significant duration). During interactive periods in which more than one talker is active, the audio delay is automatically adjusted to be less than the video delay, thus improving audio conference quality.
Method And System For Affinity Group Telephone Service
Randy G. Goldberg - Princeton NJ Bruce Lowell Hanson - Little Silver NJ Amir M. Mane - Lincroft NJ
Assignee:
AT&T Corp - New York NY
International Classification:
H04M 164 H04M 1100 H04M 342
US Classification:
379 671
Abstract:
A plurality of subscribers in a telecommunications network are divided into affinity groups. Subscribers in a particular affinity group have a common interest which is different from that of subscribers in other affinity groups. That interest may a common cultural heritage, a common language preference, a common vocational or avocational interest, or the like. Each respective affinity group has associated with it a customized set of call processing characteristics, such as a distinctive dial tone, a distinctive subscriber language preference, and/or an abbreviated dialing list of other subscribers in the group. In addition, each respective affinity group can have a special broadcast message sent to the some or all of the subscribers in the group.
Product Development Product Management User Experience Start Ups Human Computer Interaction Strategy Business Planning Crm User Centered Design Natural Language Processing User Interface Mobile Devices Speech Recognition Marketing Mobile Applications Product Marketing Leadership Strategic Planning Usability Testing
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