Aon
Resolution Analyst
Verizon Wireless Sep 2007 - Aug 2008
Lead, Bilingual Customer Support Representative
At&T May 1998 - Sep 2003
Manager, Employee Performance
Education:
Devry Institute of Technology
Bachelors
Skills:
Leadership Team Building Help Desk Support Bilingual English/Spanish Office 2010 Windows Account Management Sales Office Management Customer Satisfaction Vendor Management Customer Service Management Customer Service Training Process Improvement Strategy Microsoft Office Help Desk Implementation Microsoft Excel Training Customer Service Management Project Management Customer Service Operations Integration Training Management Spanish