30604 Shiawassee Rd, Farmingtn Hls, MI 48336 • 2487673029
Work
Company:
Proquest (privately-held provider of aggregated information and technology solutions for major universities, large government agencies and individual researchers)
Jul 2008
Position:
Proquest author school relations acquisitions manager
Education
School / High School:
Walsh College- Troy, MI
2001
Specialities:
MBA in Finance
Skills
Team Management • Product Development • Sales Management • Marketing Communications • Business Planning • Product Management • Six Sigma • Publishing • Vendor Management • International Sales • Customer Service • Customer Satisfaction • Customer Retention • Leading Change • Coaching Staff • Strategic Planning • Strategic Financial Planning • Production Planning • Cross-functional Team Leadership
Keo Cutters - Warren, Michigan since Nov 2012
Customer Service Manager
ProQuest - Ann Arbor Jul 2008 - Sep 2012
Author School Relations & Dissertation Acquisitions Manager
Chrysler Financial Mar 2001 - Jan 2008
Customer Service Manager
Electronic Data Systems Corporation Jan 1998 - May 2001
Team Manager Assistant
Datapak Services Corporation Jul 1996 - Oct 1997
Special Projects Team Supervisor
Education:
Walsh College of Accountancy and Business Administration 2001 - 2014
MBA, Management
Oakland University 1991 - 1995
Bachelor of Arts (B.A.), Mass Communication/Media Studies
St. Mary's Orchard Lake
Skills:
Team Management CRM Outlook Product Development Sales Management Credit Inventory Management Marketing Communications B2B Business Planning Program Management Product Management Six Sigma Publishing Vendor Management International Sales Customer Service Customer Satisfaction Customer Retention Leading Change Coaching Staff Strategic Planning Strategic Financial Planning Production Planning Cross-functional Team Leadership Recruiting Teamwork
Interests:
Account Manager, Sales Manager, Pharmaceutical Sales Specialist, Call Center Manager
Honor & Awards:
2010- ProQuest Globe Award - Top Performer- CSM
2007- Top Performer - Cycled CSMs / ZCms- 10th Place
2003, 2006, 2007- Cheer Award Winner DaimerlChrysler
1997- Golf America 2nd place on Sales Leader Board
1995- Theta Chi Historian
1994- Theta Chi Rush Chair
1993- $100,000 Sales Club in 4 months for Dejaiz
Certifications:
Practical Product Management, Pragmatic Marketing Transactional Lean Office, Michigan Manufacturing Technology Center NPD Process and Template Training, Project Management Group Lean Sigma Champion, Michigan Manufacturing Technology Center
ProQuest (Privately-held provider of aggregated information and technology solutions for major universities, large government agencies and individual researchers)
Jul 2008 to 2000 ProQuest Author School Relations Acquisitions ManagerChrysler Financial Corporation Troy, MI Mar 2001 to Jan 2008 Zone Collection Manager / Customer Service ManagerEDS (A publically traded technology company founded by Ross Perot, now HP Enterprise Services) Detroit, MI Jan 1998 to May 2000 Team Manager AssistantDatapak Services Corporation (Privately-owned order fulfillment service.) Canton, MI Jul 1996 to Oct 1997 Special Projects Team Supervisor
Education:
Walsh College Troy, MI 2001 to 2014 MBA in FinanceWalsh College Troy, MI 1995 to 2014 MBA in FinanceOakland University Rochester, MI 1991 to 1995 Bachelor of Arts in Communications
Skills:
Team Management, Product Development, Sales Management, Marketing Communications, Business Planning, Product Management, Six Sigma, Publishing, Vendor Management, International Sales, Customer Service, Customer Satisfaction, Customer Retention, Leading Change, Coaching Staff, Strategic Planning, Strategic Financial Planning, Production Planning, Cross-functional Team Leadership